Refund Policy

Last updated: July 18, 2026

This Refund Policy explains when a payment made to Livecade ("we", "us", or "our") is eligible for a refund, and when it is not. It applies to all subscriptions and one-time purchases made through the Livecade platform. By purchasing a plan or making a one-time purchase, you agree to this policy. It forms part of our Terms of Service.

1. Digital service, delivered instantly

Livecade is a digital service that is made available to you immediately after payment. Because access is granted right away and the value of the service is realised as soon as you use it, our refund window is limited and subject to the conditions below. Please read them before you subscribe.

2. When you are eligible for a refund

You may request a full refund of a subscription payment if all of the following are true:

  • You request the refund within 14 days of the payment.
  • You have not started a live session or otherwise used the paid features during that period.
  • You have not spent, redeemed, or consumed any credits, coins, or one-time items included with or purchased alongside the plan.

If you meet these conditions, contact us at contact@livecade.io and we will process the refund to your original payment method, typically within 5 to 10 business days.

3. When a refund will not be granted

To keep the service affordable and prevent abuse, refunds are not available in the following cases:

  • You have gone live. Once you start a live session using a paid plan, you have received the core value of the service and waived your right to withdraw. Payments are non-refundable from that point.
  • More than 14 days have passed since the payment, regardless of usage.
  • Renewal charges. Automatic renewal payments are non-refundable. Your plan renews at the start of each billing period. To avoid a renewal charge, cancel before the renewal date (see section 5).
  • One-time purchases. Credits, coins, add-ons, and other one-time items are delivered instantly and are non-refundable once purchased, including any unused balance.
  • Partial billing periods. If you cancel mid-period, you keep access until the end of the period you have already paid for. We do not prorate or refund the unused portion of a billing period.
  • Change of mind after use, account suspension or termination for a breach of our Terms of Service, or dissatisfaction with results that depend on factors outside our control (for example, your audience size, TikTok's availability, or your stream setup).

4. Exceptions we honour

The conditions above do not override your rights where the law says otherwise. We will always consider a refund, in good faith, where:

  • You were charged in error, charged twice, or charged after a cancellation that was confirmed by us.
  • A sustained technical fault on our side prevented you from using the paid features and we were unable to resolve it in a reasonable time.
  • A mandatory consumer-protection law in your jurisdiction grants you a right we are required to honour.

In these cases, contact us with the details and we will make it right.

5. Cancelling your subscription

You can cancel your subscription at any time from your account settings or by emailing contact@livecade.io. Cancelling stops future renewals. You keep access to your paid features until the end of the current billing period, after which your account reverts to the free tier. Cancelling is not the same as requesting a refund, and does not by itself refund the current period.

6. Chargebacks

If you believe you are entitled to a refund, please contact us first. We aim to resolve every request quickly and fairly. Opening a chargeback or payment dispute without contacting us may result in suspension of your account while the dispute is investigated.

7. How to request a refund

Email contact@livecade.io from the address on your account with the date of the payment and the reason for your request. We will review it against this policy and respond within 3 business days.

8. Changes to this policy

We may update this Refund Policy as the platform evolves. The version in effect at the time of your payment is the one that applies to that payment. Material changes will be announced to registered users by email.

9. Contact

Questions about a payment or this policy? Reach us at contact@livecade.io.